I was only preparing for that scenario, as well as others. I am not currently using this tool as a clean up for failed installations. I am only trying to find a removal option for DC versions of Adobe Reader, not 11.x or 10.x, etc. We also support Reader in multiple languages, which carry different GUID's themselves. Mobile devices that do not regularly check in on the network might be behind a few versions. While we try to keep the same version of Adobe software on all machines, anyone who has ever been in charge of global deployments knows that can be a difficult task. I support a global company with 1000's of machines. If you are having an issue that prevents you from installing the product or I'm missing some detail, please post back. The cleaner is a backup tool for use in unusual cases.ĭo either of those apply to you? In two places above you state the cleanup is successful and logging completes. Use the uninstaller to uninstall the product and only use the cleaner if a future install somehow fails because the previous uninstall was not complete. Moreover, the cleanup tool is not a replacement for the product uninstaller.

If you haven't deployed yet, there's no reason to uninstall.

There are versions for each product version (e.g.: use the 11.x cleaner to remove 11.x products). If you are removing older versions of Reader (or any older versions exist on the machine), then you are not using the right version of the cleaner.If it's crashing in that scenario, you don't have a problem but there could be a minor tool bug when running it when no product is installed. If you are installing Reader for the first time on machines then you don't need the cleaner.I'm still not clear on whether you're reporting a bug or are having a problem. I see that you're installing the lasted version downloaded online.

Adobe reader cleaning tool